Idiots in Internal IT
One of the great goals of most MSP technicians is to one day enter the cozy realm of internal IT.
Sometimes you have a client and your MSP services supplements their internal IT, and you get to be jealous at their position.
Then, you have situations where the reason the client needed your MSP becomes quite clear very quickly: their internal IT is made up of incompetent idiots.
So you have to save their asses. And because you repeatedly save their asses, their managers think they are competent because “the job was done.”
Meanwhile, you wonder how these twats got to where they were. Answer? They probably sat on a help desk for 5 years and applied for a sys admin job claiming 5 years of IT experience. The reality is they have more like 5 years of 1 year of experience, or even less, really.
Exhibit A: An internal senior admin, a few months ago in the year 2017, boldly proclaims that virtualization is awful, insecure, and will never be a part of her infrastructure to the point of cockblocking our recommendations to optimize their server usage.
She purchased eight servers. All but two of them are severely underutilized, and those two are overutilized to the point where she sent an e-mail that literally said, “I want to buy maximum RAM!” while CPU usage is also underutilized.
All their shit could’ve worked fine on three physical servers. Shit, node it up and make them an HA failover cluster with a Starwind’s VSAN or S2D, or fricken buy VMware’s VSAN with all the money you saved from not buying 5 more servers.
But noooo, virtualization, an industry standard for YEARS now, is “bad security!”
What a dumbass.
Exhibit B: An old internal admin, we assume he has a Director of IT above him but the Director is obviously just a promoted manager with no
actual IT experience. He has no idea wtf DNS is, fucked up his internal routing once because of it, and when he saw us fix it he was like “hmm, I suppose I should read more about this
DNS things, one look at these A record things and I’m so lost!” He said it like he was trying to shrug it off with a joke but we were actually horrified that this man was allowed anywhere near a domain controller.
Two weeks before I left my old MSP for greener pastures, this dipshit calls in and asks for help because he fucked over his company’s e-mails trying to migrate to Office 365 from an on-site Exchange server by himself. Are you fucking kidding me? You didn’t know jack shit about DNS before and suddenly you think you can fuck with MX and TXT (SPF) records without having your hand held? And you didn’t even ask us for any kind of assistance before beginning this migration? We should’ve charged an “asinine maneuver” fee, but alas, my old MSP too was asinine.
And these two are only two of the most egregiously terribad internal IT staff I’ve ever had the displeasure of dealing with. I curse my lack of experience, or maybe I too could get into a comfy internal IT position with less than half the knowledge I currently possess! (Open a Powershell console and they’d probably shit their pants)